Frequently Asked Questions
Customer Service Questions
Q1 - How can I contact you?
Please contact our customer services team using any of the following methods:
Call us on +44 (0) 1254 222 801
Email us at firstname.lastname@example.org
Or use the contact form here
Q2 - What delivery methods do you provide?
We provide next working day delivery to the UK mainland on all orders placed before 1pm. This standard shipping costs £6.95. Please note this is for roll orders only and not samples.
Samples cost 99p each with free delivery in the UK and are typically delivered in 3 – 5 working days.
For more information about deliveries and international orders please visit here
Q3 – How can I return my order?
If for any reason you need to return all or part of your order then please visit this page for all of our returns instructions.
Q4 – What if the wallpaper is faulty or damaged?
Please call our Customer Service team on +44 (0) 1254 222 801.
Q5 – How can I cancel my order?
However, please note that we may not be able to stop the delivery if your order has already been processed or shipped.
For instructions on returning your order please visit this page.
Q6 – How can I track my order?
There are two ways you can obtain your tracking number to trace your order:
- Log into your account and your tracking number will be visible with your recent order.
- You will receive a shipment notification email which includes your tracking number.
Please note sample orders are sent by Royal Mail and cannot be tracked.
Q7 – How can I order wallpaper samples?
We offer A4 size wallpaper samples for all of our products. To order samples, just go to the product page of the pattern you’re interested in and click on the ‘Order a sample’ link.
All samples cost 99p each with free delivery in the UK via Royal Mail. They are typically delivered within 3 – 5 working days.
Click the link for more information on our sample service.
Q8 – What methods of payment do you accept?
At Inspired Wallpaper we accept Visa, Mastercard, Maestro and Paypal.
Q9 – How do you ensure my payment is secure?
Security is our upmost concern at Inspired Wallpaper. We use SSL technology across the whole of our site to keep your personal data secure. Payment is handled by Sage Pay or Pay Pal, whichever you choose and we do not store your card details. We support the 3D Secure Scheme, which is a collective of Verified by Visa and Mastercard SecureCode.
For more security information please visit this page.
Q10 – Is your wallpaper available in-store?
Yes, our wallpaper is available in leading DIY stores and independent retailers nationwide.
Please visit our stockist page to find your nearest stockist.
Q1 – Can you explain what the wallpaper symbols mean?
Please visit this page to see our handy wallpaper symbols guide.
Q2 – What is a pattern match?
Pattern matching is the way you hang two lengths of wallpaper so that the pattern matches up across the lengths.
You will notice in our product details and on roll labels that wallpapers have a pattern match. To hang wallpaper it’s important to know where to match up the lengths. The pattern match will commonly be one of the 3 different types below:
|Straight match – This is where the left and right edges of the wallpaper length match in a straight horizontal line with the left and right edges of the next length.|
|Free match – This means there is no matching necessary and so the wallpaper lengths can be hung freely without worrying about matching.|
|Offset match – Also known as drop match or half drop. When hanging a second wallpaper length next to the first length already on the wall, the second length is dropped by the distance indicated so that the pattern joins up across both lengths.|
Q3 – What is a match repeat?
The match repeat, sometimes known as pattern repeat, is the vertical distance between where the pattern is identical again. You’ll notice that plain wallpapers do not have a repeat.
Match repeats can vary in sizes so please check the label or product page.
Q4 – What is Paste-the-Wall wallpaper?
Paste-the-Wall wallpaper does not require you to paste the back of the paper or allow it soak before hanging each length. You just simply apply paste directly to the wall itself and then hang the paper.
Q5 – Do you sell horizontal striped wallpaper?
Typically any horizontally striped wallpaper that you see is actually just standard striped wallpaper. Any of our vertical striped wallpapers can be hung sideways to achieve the desired effect.
Q6 – What is a batch number?
You will notice a batch number present on the label of any wallpaper e.g. Batch A2. Wallpaper is manufactured in batches and slight variations can occur from batch to batch. This is why you should always order enough wallpaper for your project and ensure all the rolls you use carry the same batch number.
If you require rolls of a certain batch number to complete a project, please contact our Customer Services team and we’ll do our best to source for you.
Q7 – How many rolls do I need?
We have created a wallpaper calculator that is available on any product page. It is designed to calculate the approximate number of rolls required, based on the dimensions you provide. All you have to do is enter the length and width of your room and our calculator will do the rest.
Our wallpaper calculator is for guideline purposes only and uses approximations to work out the number of rolls. Please note that due to variations in room size and shape, number of windows and doors, and design pattern match repeats, we cannot be held responsible for the accuracy of this tool.
Tips & Advice
Q1 – How do you hang wallpaper?
We have a great, step-by-step wallpaper hanging guide.
Q2 – What type of wallpaper can I use in my kitchen or bathroom?
Kitchens and bathrooms have high moisture levels so you’ll need to use wallpaper that can resist moisture. We have a range of vinyl wallpapers that are suitable for this.
Please be aware that no wallpaper is recommended for use where it is in direct contact with water such as around a sink or bath.
Q3 – What type of paste should I use?
Most commercially available pastes are suitable for our range of wallpapers, but please read the manufacturer’s instructions carefully before use.
Q4 – Can I hang new wallpaper over existing wallpaper?
We do not recommend hanging your new wallpaper over the top of existing wallpaper. This is especially important if your old wallpaper is textured.
It is always better to strip off any existing wallpaper as this will provide a better finished result.
Q5 – Do I need to use lining paper?
Lining paper provides a good base for wallpaper, especially if your walls have any imperfections.
Q6 – What is cross lining?
Instead of hanging the lining paper vertically, you hang it horizontally. This ensures that you don’t see any seams through your new wallpaper.