ONLINE TERMS AND CONDITIONS OF SALE
This page (together with the documents referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we will supply any of the products (Goods) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Goods to you (Contract). By ordering any Goods through our site, you agree to be bound by these Terms which will form part of a legally binding agreement between us. If you refuse to accept these Terms, you will not be able to order any Goods through our site.
If you think that there is a mistake in these Terms or that they require any changes, please contact us by emailing firstname.lastname@example.org.
1 INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 Who we are. We operate the website https://www.inspiredwallpaper.com/. Inspired Wallpaper® is a trading name of CWV Wallcoverings Limited a company registered in England and Wales. Our company registration number is 09106197 and our registered office is at Number 1 @ The Beehive, Shadsworth Business Park, Lions Drive, Blackburn, BB1 2QS. Our registered VAT number is 192181016.
1.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0) 1254 222 801 or by writing to us at email@example.com and Number 1 @ The Beehive, Shadsworth Business Park, Lions Drive, Blackburn, BB1 2QS .
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.
2 OUR PRODUCTS
2.1 Goods may vary slightly from their pictures. The images of the Goods on our site are for illustrative purposes only. The Goods we send you may vary slightly from those shown in the images on the site. Whilst we make every effort to display and describe the Goods as accurately as possible, differences of interpretation, screen settings, resolution or photography may mean that the actual product is not an exact match to the on screen display and description.
2.2 Making sure your measurements are accurate. You may use the Wallpaper Calculator we have provided on the site to work out the desired number of rolls required. However, our Wallpaper Calculator is provided for guideline purpose only. Due to the variations in room sizes, number of windows and/or doors, irregular room shapes and pattern match repeats, we will not be responsible for the accuracy of this tool. You should always consult a specialist decorator if you are unsure of the measurements and how much product you need.
2.3 Samples, batches and production variation in the wallpaper. You may ask us to provide you with a sample of the product before you place an order with us. These samples are non refundable and non returnable. Wallpaper is produced in batches or separate print runs and the individual colour or shading of a product can differ slightly from batch to batch, or from print run to print run. This is not a fault and is standard within the wallpaper industry.
2.4 Whenever you place an order for a certain number of rolls we will endeavour to deliver the Goods from the same batch or print run which will be shown on the label. If you place more than one order for the same wallpaper then we will endeavour to send you the Goods from the same batch or print run as the Goods previously ordered, but we cannot guarantee that this will be the case. If you wish to purchase any rolls of product from a certain batch number, you should contact us before placing the order. Accordingly, we cannot guarantee that the Goods will be identical to the samples provided or previous batches, as variation(s) may occur to the tone, colour, texture or embellishment etc. Such variation(s) will be no more than industry standard as a result of the manufacturing process. For the avoidance of doubt, any variation(s) in the Goods will not constitute a defect and will not give rise to a right to cancel the Contract.
3 USE OF OUR SITE
4 HOW WE MAY USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy and Cookies Policy. Please take the time to read our Privacy and Cookies Policy, as it includes important terms which apply to you.
5 OUR RIGHT TO VARY THESE TERMS
5.1 We may amend these Terms from time to time. Every time you order Goods from us via our site, the Terms in force at the time of your order will apply to the Contract.
5.2 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all of the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods that you have received and we will arrange a full refund of the price that you have paid, including any delivery charges (subject to condition 12 below).
6 OUR CONTRACT WITH YOU
6.1 All orders that you place on our site for the Goods will be subject to acceptance in accordance with these Terms.
6.2 How to place an order.
6.2.1 Our shopping pages will guide you through the steps you need to take to place an order with us via our site. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2.2 When you place your order at the end of the online checkout process (e.g. when you click on the 'pay securely' button and confirm your payment details), you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in condition 6.2.4.
6.2.3 If you are a customer from outside of the UK, please check our Delivery page by clicking here for the applicable delivery charges to your country of residence, and the terms and conditions applicable to international deliveries. If your country of residence is not listed on the Delivery page, please contact us by emailing firstname.lastname@example.org before placing an order with us, as we may not be able to deliver to your country of residence.
6.2.4 Our acceptance of your order will take place when we email you the Dispatch Notification by which point your order will have been packaged and will be awaiting collection by the carrier. The Contract between us will only be formed when we send you the Dispatch Notification.
6.2.5 The Contract will relate only to those Goods confirmed in the Dispatch Notification. We will not be obliged to supply any other Goods which may have been part of your order until we confirm acceptance of the order of those Goods in a separate Dispatch Notification. We will try to deliver all the Goods you have ordered on the same date, however we may not always be able to do so (for example due of stock availability). We will contact you if that is the case and we will only deliver the Goods in instalments with your prior consent.
6.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
6.4 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will refund your debit or credit card for the amount charged under 8.2. This might be because:
6.4.1 the Goods are out of stock; or
6.4.2 we cannot authorise your payment; or
6.4.3 we have identified an error in the price or description of the Goods; or
6.4.4 we are not permitted to lawfully sell the Goods to you without breaching any laws of the country in which you reside; or
6.4.5 we would be in breach of any registered trademarks in the country in which you reside if we sold the Goods in that country or territory; or
6.4.6 we are unable to meet a delivery deadline you have specified.
6.5 Subject to availability. All orders for Goods are subject to availability. We will inform you as soon as possible if any Goods you have ordered are not available and will refund your debit or credit card for the amount charged under 8.2.
6.6 In respect of orders covered by 6.4 and 6.5 we shall have no liability for any charges, losses, expenses or any damage arising directly or indirectly from us having charged your credit or debit card at the time when the order is placed and the refund.
6.7 Our right to make changes to the Goods. We may change the Goods to reflect changes in relevant laws and regulatory requirements. If we change the Goods as they apply to your order, we will notify you and you may then contact us via email at email@example.com to end the Contract and receive a full refund before the changes take effect.
7 PRICE AND PAYMENT
7.1 Where to find the price for the Goods. The price of the Goods (which includes VAT if applicable) will be the price indicated on the order pages when you placed your order. For your information you will have an option of viewing the price of Goods in US Dollars ($) and/or Euros (€) before placing an order. However, please note that these prices are for illustrative purposes only and, as set out in condition 8.1 below, payment will be taken in Pounds Sterling (£). We will use our best efforts to ensure that the price of the Goods advised to you is correct. However please see condition 7.3 for what happens if we discover an error in the price of the Goods that you order.
7.2 Delivery charges. The prices of the Goods do not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please refer to our Delivery Page here. Please note, the costs for international or non-UK mainland deliveries vary. Please refer to the Delivery page here for rates for your country. If there is no rate available for the country you need the goods to be sent to, please contact our Customer Services team on +44 (0) 1254 222 801 or email us at firstname.lastname@example.org
7.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Goods’ correct price at your order date is less than our stated price at your order date, we will charge you the lower amount. If the Goods’ correct price at your order date is higher than the price stated, we will contact you for your confirmation that you still wish to proceed with the order before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums that you have paid and require the return of any Goods provided to you.
8 HOW TO PAY
8.1 How you must pay. Payment for all Goods must be in Pounds Sterling (£) made by credit or debit card or Paypal. We accept payment with those credit and debit cards set out on the shopping bag and FAQs pages on our site. All card payments are subject to authorisation by your card issuer.
8.2 When you must pay. The Price for the Goods and all applicable delivery charges is due and payable in advance. [We will charge your credit or debit card at the time when the order is placed]. International customers should be aware that they are solely responsible for any and all customs charges. Please see our delivery and returns policies for more information.
9 DELIVERY OF THE GOODS
9.1 When we will deliver the Goods. Please note the timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. We will send you the Dispatch Notification to let you know when the order is awaiting collection by the carrier. We are currently offering two delivery options for Goods sold in the UK, Home delivery and Click & Collect. In the UK the Dispatch Notification will provide details of the carriers we will use. The delivery date will be as soon as reasonably possible and in any event within 30 days after the date of the Dispatch Notification. Our Goods are delivered worldwide. Please allow extra time for deliveries to be made outside the UK. For international sales, a customs charge may be payable directly to our carrier when you receive the Goods. For more information on whether this charge would be applicable in your country of residence, please check with your local Customs office.
9.2 Our carriers and delivery costs. The carriers we use for deliveries and the costs of delivery will be as displayed to you on our site on the Delivery page.
9.3 We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of delay lasting more than 14 days you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received.
9.4 If you are not at home when the Goods are delivered. If no one is available at your address to take delivery, our carrier will email you informing you of how to rearrange delivery, or collect the Goods from a local depot.
9.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the Contract by notifying you in writing. In such event, we will refund any money you have paid in advance for the Goods we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the Contract.
9.6 When you become responsible for the Goods. The Goods will be your responsibility from the time we complete delivery of the Goods to you, (either to the address you gave us for home delivery, or at the point you receive the Goods via Click and Collect).
9.7 When you own the Goods. You own the Goods once we have received payment in full, including all applicable delivery charges.
The basis and terms on which you may return Goods to us is as set out in our Returns Policy.
11 YOUR RIGHTS TO END THE CONTRACT
11.1 Ending your Contract with us. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:
11.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the Contract (or to get the Goods replaced, or to get some or all of your money back), see condition 13;
11.1.2 If you want to end the Contract because of something we have done or have told you we are going to do, see condition 11.2;
11.1.3 If you have just changed your mind about the Goods, see condition 11.3. You may be able to get a refund of the price of the Goods if you notify us of your intention to end the Contract within a “cooling-off period”.
11.2 Ending the Contract because of something we have done or are going to do. If you are ending a Contract for any of the following reasons, the Contract will end immediately and we will refund you in full for any Goods which have not been provided. The reasons are:
11.2.1 we have told you about an upcoming change to the Goods or these Terms which you do not agree to;
11.2.2 we have told you about an error in the price or description of the Goods that you have ordered and you do not wish to proceed;
11.2.3 there is a risk that supply of the Goods may be delayed by more than 14 days because of events outside our control; or
11.2.4 you have a legal right to end the Contract because of something we have done wrong (including because we have delivered the Goods late).
11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online you have a legal right under the 2013 Regulations to change your mind and receive a refund of the price of the Goods. You must notify us within 14 days of receiving the Goods if you want to cancel the Contract and receive a refund under these Regulations. If delivery of your Goods is split into several deliveries over different days, you must notify us within 14 days after the day you receive the last delivery.
11.4 Please see condition 12 below for more information on how to cancel the Contract and return Goods to us.
12 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
12.1 Tell us you want to end the Contract. To end the Contract with us, please let us know by doing one of the following:
12.1.1 Phone or email. Call customer services on +44 (0) 1254 222 801 or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address and please state clearly your reasons for cancelling the Contract.
12.1.2 Online. Complete and send us the cancellation form on our site.
12.2 Returning Goods after ending the Contract. If you end the Contract for any reason after the Goods have been dispatched to you, or you have received them, the Goods must be returned to us without undue delay, and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please call customer services on +44 (0) 1254 222 801 or email us at firstname.lastname@example.org if you want to make a return. Please see our Returns Policy for the terms and conditions applicable to returns, and note that you remain responsible for ensuring that the Goods are returned to us in an adequate condition.
12.3 When we will pay the costs of return.
12.3.1 If you are an UK customer:
(i) we will cover your costs of return if you are ending the Contract because what you have bought is faulty or misdescribed (see condition 11.1.1), or you are ending the Contract because of something we have done or are going to do (see condition 11.1.2); or
(ii) we will not charge you any fees to return goods via our Click and Collect service if you have just changed your mind about the Goods and want to cancel the Contract and receive a refund under the Consumer Contracts Regulations 2013 (see condition 11.1.3). In all other circumstances, you will be responsible for any costs you incur in returning our goods to us if you have changed your mind about the Goods and want to cancel the Contract under the Consumer Contracts Regulations 2013.
12.3.2 If you are a customer from outside of the UK, we will only pay the costs if you are ending the Contract because what you have bought is faulty or misdescribed (see condition 11.1.1), or you are ending the Contract because of something we have done or are going to do (see condition 11.1.2), or otherwise to the extent we are required to do so by applicable law.
12.3.3 In all cases, we strongly recommend that you contact us (under conditions 12.1 and 12.2) before you attempt to return any Goods to us, as we cannot guarantee that you will be able to recover from us, in full or in part, any costs that you may incur in returning the Goods to us
12.4 How we will refund you. We will refund you the price you paid for the Goods, together with any refundable delivery costs by the method you used for payment. However, we may withhold refund(s), in full or in part, in the following circumstances:
12.4.1 If you are ending the Contract because of something we have done or are going to do (see condition 11.1.2), or you have changed your mind about the Goods and want to cancel the Contract and receive a refund under the Consumer Contracts Regulations 2013, we may reduce the refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. We may deduct the value of any damage to the quality or condition of the Goods, such as dents, marks or interference with packaging, to the extent that, in our reasonable opinion, the damage diminishes the value of the Goods in such a way that we are unable to resell then (at our full recommended retail price) to another customer. If we refund you the price before we are able to inspect the Goods, and later discover you have handled them in an unacceptable way, we may seek to recover an appropriate amount from you.
12.4.2 If you are ending the Contract because you have changed your mind about the Goods and want to cancel the Contract and receive a refund under the Consumer Contracts Regulations 2013, the maximum refund for delivery costs will be to the cost of our Click and Collect delivery service, (and please note that we only cover the costs of return via our Click and Collect service in such event, as set out in condition 12.3.1 (ii) above).
12.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind:
12.5.1 your refund will be made within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see condition 12.2.
12.5.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
13 IF THERE IS A PROBLEM WITH THE GOODS
13.1 How to tell us about problems. We hope you will be completely satisfied with the Goods you have ordered. However, if you have any problems or issues, please do not hesitate to contact our Customer Services team on +44 (0) 1254 222 801, or write to us at email@example.com.
13.2 Please always check the Goods for defects before and during hanging, as we will not accept claims for labour charges for material hung in excess of one roll. All claims must be supported by samples of the fault and relevant labels.
13.3 If the Goods are found to be defective under the terms of the Contract, we will agree a full refund or replacement of the Goods. If appropriate, our Customer Services team will advise you how you can return rejected Goods to us in accordance with condition 12.
13.4 You can also submit any conflicts arising from or related to these Terms to an ADR proceeding, if applicable. You can check the list of available ADR at the platform of the European Commission, available here.
14 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We are not liable for business losses. We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15 OTHER IMPORTANT TERMS
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract. If you are unhappy with the transfer you may contact us to end the Contract within seven days of us telling you about it and we will refund you any payments you have made in advance for Goods not provided.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, . Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.
15.4 If a court finds part of this Contract illegal, the rest will continue in force. Each of the conditions of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to this Contract and where you may bring legal proceedings. These Terms are governed by English law and any contract for the purchase of Goods between us and any dispute or claim arising out of or in connection with it or its subject matter or formation (including any non-contractual disputes or claims) will be governed by English law.
15.7 You and We both agree to submit to the exclusive jurisdiction of the English courts however, we reserve the right to bring proceedings against customers in the countries of